Duncan Aviation is hiring an IT Help Desk Specialist and a Programmer/Analyst. Both positions are based in Lincoln, Nebraska.
IT Help Desk Specialist
The IT Help Desk Specialist receives and responds to users' calls and e-mails regarding software and hardware related issues on IT systems. This position creates Help Desk tickets and resolves tickets or gathers information and places tickets in the queue for resolution by other IT team members; works with vendors for quotes on hardware and software purchases; and contributes to successful completion of IT team objectives.
Essential Job Functions
1. Provides Help Desk support via phone, e-mail, and personal interaction to PC users for a variety of desktop software products (e.g. Microsoft Office, Lotus Notes, and AS400 for Windows). Resolves issues or coordinates with vendors, assigned software developer or other appropriate IT team members to resolve issues. Monitors user issues to identify trends. Edits Knowledgebase to ensure history of issue resolutions.
2. Monitors the IBM mid-range systems by responding to system messages, rerouting batch job queues and print queues for efficient operation, performing system cleanup, etc. Maintains job scheduler and user menu access.
3. Maintains hardware and software inventory databases and coordinates the removal and/or disposal of old equipment.
4. Works with vendors to obtain quotes and order hardware and software. Monitors leasing schedules for accuracy and requests corrections as necessary.
5. Monitors Help Desk tickets and provides effective coordination with technicians through evaluation and prioritization of tickets to ensure timeliness of IT requests.
6. Completes basic requests for installing, configuring, and optimizing software and PC hardware.
7. Processes user security changes for systems, including new user setup, changes for existing users, administering security groups, etc. Monitors security software notifications and responds appropriately after research and/or analysis.
8. Performs other related duties as assigned by management.
Job Specific Requirements
Licenses/Certificates: Valid driver's license and acceptable driving record
Attendance: Regularly scheduled attendance required; on-call rotation
Physical: Routinely lifts up to 50 lbs.; reads small print; repetitive motion; tolerates working in confined spaces and heights above four feet; tolerates standing, walking, bending, kneeling, stooping, crouching, crawling, climbing and sitting
Environmental: Tolerates working in extreme temperatures and noisy environments
Work Schedule: Monday through Friday 8:00 - 5:00 PM
Education and Experience
High School graduate or equivalent required
Associates degree in a computer-related field preferred
Minimum one year PC technical support and installation experience, specifically MS Windows and Office, required; experience working with Lotus Notes, networking and IBM mid-range operations preferred
Proficiency with a variety of PC Hardware
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The Programmer/Analyst I
The Programmer/Analyst I performs basic computer programming activities to develop new and modify existing less complex computer applications in support of approved client requirements, according to detailed specifications. This position installs, reviews, tests, and trains on new and existing computer applications; and supports the Help Desk in responding and resolving user issues.
Essential Job Functions
1. With assistance, maintains and modifies existing less complex computer applications in accordance with detailed specifications as assigned. Prepares accurate estimates of development time.
2. With assistance, develops and assists in the development of less complex new programs and prepares technical documentation in accordance with detailed specifications provided as assigned. Prepares accurate estimates of development time.
3. Participates in design team meetings and team activities involving project design and project management as assigned.
4. Provides timely support to Help Desk in responding and resolving user issues.
5. Installs, reviews, tests and trains on new and existing computer applications to ensure accuracy, functionality, and meeting of customer expectations.
6. Perform other related duties as assigned by management.
Job Specific Requirements
Licenses/Certificates: Valid driver's license and acceptable driving record
Attendance: Regularly scheduled attendance required
Physical: Reads small print; repetitive motion; tolerates standing, walking, bending, kneeling, stooping, crouching and sitting
Environmental: N/A
Work Schedule: Monday through Friday 8:00 AM - 5:00 PM
Education and Experience
Associates degree in Computer Programming Technology or equivalent required
Proficiency with a variety of PC and Network Hardware, MS Server, and a variety of software
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More details at: http://duncanaviation.aero/careers/