UAAD Professional Development Spring Workshop: Conversations That Get Results
Conversations That Get Results
When: Friday, April 13, 2018, 8:30 – 12:30 p.m.
Where: NET Boardroom, 1800 North 33rd Street, Lincoln, NE 68503
Limited to: 30 individuals
Cost: $15.00 UAAD Members, $25.00 Non-UAAD Members
Register by April 11, 2018, 5:01 p.m.
Course Overview
The ability to deal skillfully with unmet expectations, communication issues or differing viewpoints is a core capability of both successful organizations and successful individuals. And, the willingness to have these conversations is at the heart of accountability. If you’ve ever avoided having a conversation about unmet expectations - or the conversation you had didn’t lead to the outcome you hoped for - then you will benefit from this training.
This training will provide a step-by-step guide on approaching difficult conversations, and participants will walk away with a script they can use or an upcoming conversation of their choosing.
Course Objectives
1. Identify personal beliefs on conflict, and debunk myths surrounding conflict resolution.
2. Distinguish what conflict to address and when to address it.
3. Apply the four step process to address conflict through scripting conversations.
Kaylea Dunn is a Human Resources Project Specialist at Olsson Associates, with more than 16 years of combined recruiting, client service, and training experience. She received her bachelor’s degree in Business and master’s degree in Leadership Education, both from UNL and also obtained her Professional Human Resource Certification in 2012. Kaylea has extensive public speaking experience as well as an expansive background in relationship building, client service, teamwork, and training. She travels to various OA offices to present “Conversations that Get Results”, an abbreviated training for staff, focus on the material created by Vital Smarts including Crucial Conversations and Crucial Accountability.
