“Mark Ells always goes ‘above and beyond’. A few examples include offering to do extra grading of trainee assignments, picking up make-up trainings, and just this week, an emergency late-night effort to deal with webinar password troubles so training the next day could be done without a problem. There are numerous other examples that I’m sure everyone can cite of Mark’s willingness to take on extra responsibilities without complaint. Thank you, Mark!” –Kathy Olson