The Business and Marketing Intern will aid in serving as the point-of-contact for teaching staff and help manage Center operations, both with director assistance and independently, ensuring a high quality personal customer experience. Business and Marketing Intern meets with current and prospective families, and participates in community marketing events to help grow the center.
ESSENTIAL JOB FUNCTIONS:
> Meets with new and current families to aid in the program sales process
> Attends Marketing events and supports in-center marketing efforts
> Monitors staff to ensure teachers deliver instruction as designed and that educational Center policies and procedures are followed
> Attends to immediate instructor needs, such as requests for materials
> Assists teachers with preparation for instruction; Gathers materials as appropriate
> Checks students in and out of the Center
> Greets and assists students, parents, and potential customers according to Sylvan standards with particular attention to student safety and well-being
> Opens and closes the Center according to procedures, securing all materials
> Fields inquiry calls, takes payments, updates schedules, and books appointments for Directors
> Makes outbound marketing or other calls
> Escalates service or other issues that require Director intervention
KNOWLEDGE REQUIRED:
> Must be in the process of obtaining a 4-year degree in Business, Marketing or other area directly relatable to the position
> Experience using Microsoft Office and other standard business applications used by the Center
> Knowledge of general office equipment such as copiers, printers, and office phones
> Knowledge of tablet computers preferred
SKILLS AND ABILITIES REQUIRED:
> Strong interpersonal and communication skills
> Strong analytical, problem solving, and customer service skills
> Strong organizational skills; Proven ability to manage multiple tasks and be flexible
> Self-sufficiency in ownership of work and tasks
> Proven ability to communicate effectively in writing as appropriate for the needs of the audience
> Ability to work collaboratively; Strong team player
> Ability to occasionally lift and/or move up to ten pounds
> Must be willing to work a flexible schedule of 6-10 hours per week
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.
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