Are your company's frontline employees equipped to handle customer problems, orders and needs? Are you maximizing their roles, skills, and abilities? Partnering with Sandler Training, the Nebraska MEP is offering, "Strategic Customer Care", a specially designed training program that works with your frontline associates over a period of months to help develop the tools and skills necessary.
"Everyone is a part of the sales equation," says Matt Allmand, director of the Nebraska MEP. "And your best investment is developing the people who have the most contact with your customers. Working with Sandler Training, we think this is a valuable program to coach employees into maximizing their skills and improving performance."
For more information: https://nemep.unl.edu/strategic-customer-care