A software glitch in Blackboard was discovered that may prevent students from accessing course content. This error occurs when an instructor copies content from a previous course to his or her Fall 2011 course. A "bug" in the Blackboard system causes the links to individual content items to point to the original course, and not the Fall 2011 course.
Students may receive a “not found” error message and are denied access to the material.
(This error is not visible from the instructor's view -- the instructor will only know if a student tells them). Instructors may want to proactively poll their students to see if they are experiencing this issue.
To resolve this issue, instructors should call the Computer Help Center at 402-472-3970 or toll free 866-472-3970. You will be asked to provide information on both the Fall 2011 course and the previous course containing the content. Blackboard has provided a software update to correct any future occurrences. For instructors wanting to correct this problem yourself, you will need to access your Blackboard Content Collection and change the permissions on the original course and allow students in the Fall 2011 course to have READ access to that content. Instructions can be found at http://go.unl.edu/qez .
Students experiencing this problem should email the Computer Help Center at is-hd@unl.edu and provide the course department, course number and section number.