Tabs3 (Software Technology, LLC) is looking for a PT Client Support Representative to work a hybrid work schedule remote and on-site from Lincoln! We have been a leader in the legal software industry for over 40 years. We make billing and practice management software to help attorneys run their business, and 9 out of 10 attorneys recommend Tabs3. We offer a healthy work-life balance while maintaining a casual atmosphere.
What We Provide:
• Remote Work: A hybrid schedule with remote and on-site in Lincoln, NE!
• Excellent Hours: Work Monday through Friday, 8 a.m. to 5 p.m., no evenings or weekends!
• Casual Environment: Be comfortable in our casual dress environment.
• Paid Time Off: Enjoy paid time off and paid holidays!
• A Great Team: Collaborate with smart, curious, hardworking individuals, and contribute to our 98% client satisfaction rating.
• Career Development/Training: Full training and mentoring to help you succeed while you gain valuable experience for future career opportunities.
• Performance Compensation: Be rewarded for your hard work with performance-based merits.
• Terrific Food: Enjoy regular employee appreciation lunches on us!
As a Client Support Representative, you will:
• Provide Customer Service: Deliver outstanding technical support for our software programs to clients and business partners over the phone.
• Identify Solutions: Troubleshoot questions and engage in problem resolution for our software, build your technical knowledge, and maximize client satisfaction.
• Make Suggestions: Obtain client feedback and provide input to improve client satisfaction.
• Document: Maintain accurate, thorough call records in our tracking system.
• Be Challenged: Engage in ongoing learning.
A great fit for this position has:
• Post-high school education in computer or business field preferred
• Experience with troubleshooting computer software and/or hardware
• Customer service experience
• An outgoing, positive, and team-oriented personality
• An eye for detail
• Strong written, verbal and listening skills
• Ability to work in a fast-paced environment
• Ability to train on-site in Lincoln, NE
Apply here.