What happens in an interview when you don't know the answer to a question?
This is a lot like the rule when you can't remember someone's name. Don't try to finesse, just confess. "I don't know the answer to that, but I am willing to learn."
If you are dealing with a client, "I don't have the answer, but I will find out for you."
Don't let "I don't know" be the end of the show. Use it as an opportunity to highlight your problem solving skills.
The Etiquette Tip of the Week may be forwarded to other! s who really, really need it, pinned to billboards, taped to the water cooler, blogged, Tweeted or used to fill that last little hole in your newsletter. Giving credit to the Culture and Manners Institute at http://www.cultureandmanners.com/ is the polite thing to do.