As a Support Representative in Lincoln, Nebraska, you'll work directly with our users, answering any questions they might have via phone, email, chat—even Twitter. As a support team, we deliver game-changing support experiences for teams, athletes and fans.
You Are:
> A problem solver. You can easily put yourself in someone else's shoes to find them the best solution.
> Eager. You want to work directly with our users to help them achieve their goals.
> A confident communicator. You're able to relay solutions with a clear approach and a human touch, both through email and on the phone, ensuring issues with varying degrees of technical complexity are resolved or elevated.
You Will:
> Thrive on the front lines. You'll be our users' first point of contact, answering calls and emails about all our products and features, ranging from how-to questions to technical troubleshooting.
> Help teams and athletes win. Our clients come to us to enhance their game—you’ll make sure they know how to use Hudl in the best way possible.
> Listen. You’ll empathize with our users and respond with creative solutions.
We Will:
> Celebrate work at Hudl retreats. We like to gather our Hudlies from around the world to showcase achievements and strategize for the future.
> Treat you like an adult. We’re all about a healthy work-life balance. We’ll give you unlimited vacation time and have company-wide timeout days (no meetings allowed).
> Provide career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
> Supply you with tools for success. We've invested in our office spaces, designing them with our employees in mind. You’ll have the enriching, flexible environment and powerful hardware you need to do your job well.
> Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, Employee Resource Groups and fitness partner Peerfit have you covered.
> Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want.
> Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.
https://boards.greenhouse.io/hudl/jobs/45754