By Jamie Vollmer [http://www.jamievollmer.com/]
"If I ran my business the way you people operate your schools, I wouldn't be in business very long!"
I stood before an auditorium filled with outraged teachers who were becoming angrier by the minute. My speech had entirely consumed their precious 90 minutes of inservice. Their initial icy glares had turned to restless agitation. You could cut the hostility with a knife.
I represented a group of business people dedicated to improving public schools. I was an executive at an ice cream company that had become famous in the mid-1980s when People magazine chose our blueberry as the "Best Ice Cream in America."
I was convinced of two things. First, public schools needed to change; they were archaic selecting and sorting mechanisms designed for the industrial age and out of step with the needs of our emerging "knowledge society." Second, educators were a major part of the problem: they resisted change, hunkered down in their feathered nests, protected by tenure, and shielded by a bureaucratic monopoly. They needed to look to business. We knew how to produce quality. Zero defects! TQM! Continuous improvement!
In retrospect, the speech was perfectly balanced - equal parts ignorance and arrogance.
As soon as I finished, a woman's hand shot up. She appeared polite, pleasant. She was, in fact, a razor-edged, veteran, high school English teacher who had been waiting to unload.
She began quietly, "We are told, sir, that you manage a company that makes good ice cream."
I smugly replied, "Best ice cream in America, Ma'am."
"How nice," she said. "Is it rich and smooth?"
"Sixteen percent butterfat," I crowed.
"Premium ingredients?" she inquired.
"Super-premium! Nothing but triple A." I was on a roll. I never saw the next line coming.
"Mr. Vollmer," she said, leaning forward with a wicked eyebrow raised to the sky, "when you are standing on your receiving dock and you see an inferior shipment of blueberries arrive, what do you do?"
In the silence of that room, I could hear the trap snap. I was dead meat, but I wasn't going to lie.
"I send them back."
She jumped to her feet. "That's right!" she barked, "and we can never send back our blueberries. We take them big, small, rich, poor, gifted, exceptional, abused, frightened, confident, homeless, rude, and brilliant. We take them with ADHD, junior rheumatoid arthritis, and English as their second language. We take them all! Every one! And that, Mr. Vollmer, is why it's not a business. It's school!"
In an explosion, all 290 teachers, principals, bus drivers, aides, custodians, and secretaries jumped to their feet and yelled, "Yeah! Blueberries! Blueberries!"
And so began my long transformation.
Since then, I have visited hundreds of schools. I have learned that a school is not a business. Schools are unable to control the quality of their raw material, they are dependent upon the vagaries of politics for a reliable revenue stream, and they are constantly mauled by a howling horde of disparate, competing customer groups that would send the best CEO screaming into the night.
None of this negates the need for change. We must change what, when, and how we teach to give all children maximum opportunity to thrive in a post-industrial society. But educators cannot do this alone; these changes can occur only with the understanding, trust, permission, and active support of the surrounding community. For the most important thing I have learned is that schools reflect the attitudes, beliefs and health of the communities they serve, and therefore, to improve public education means more than changing our schools, it means changing America.
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AUTHORS NOTE:
Since its publication, reactions to this story have been overwhelmingly positive. Heartfelt messages of thanks and appreciation have come from around the world. They are always deeply gratifying.
There are people, however, who take issue with the lesson presented. The arguments usually fall into one of two groups. The first is comprised of those who claim that the story is simplistic, and the teacher painted with a broad brush. Sure she did. She had 90 seconds. Since that day, however, I have visited hundreds of schools and her point remains apt.
The second group argues that the comparison of children to blueberries is specious. Most of these people contend that the children are "the customers," not the raw material. The truth is that no one can agree on who the "customers" are. Candidates include students, parents, grandparents, business owners, corporate executives, human resource directors, and college deans of admission. (I tend to designate the entire taxpaying public as the rightful customers. They are the ones who are paying.) This problem is further complicated by the fact that few of these "customers" can agree on what they want as a finished product, except in the broadest terms. Everyone has an opinion. Politicians and bureaucrats are left to define what children should know and when they should know it. And they are constantly manipulated by dozens of organized, aggressive, well funded special interest groups. Many of these groups have conflicting agendas that are directly at odds with the best interest of kids.
If the final product of the PreK-12 enterprise is a young adult prepared with the knowledge, skills, habits, and values needed to succeed in a fast-paced, global, knowledge society, then the quality of the "raw material"-the student's talent, intelligence, physical and mental health, attention, and motivation-is a huge variable in the education process over which public schools have little control. Parents, teachers, administrators, board members, civic and business leaders must work together with the students to develop their potential and help them reach the goal. Whether they are called customers or workers is next to irrelevant.
COMMENTARY
Student Success Depends on Public Accountability
By Jamie Vollmer [http://www.jamievollmer.com/]
The contract that exists between the American public and America's public schools has changed. For decades, the terms were reasonable. Parents asked schools to help them teach their children the things they needed to know to become successful, responsible adults. Those days are gone. Over the years, we have heaped a mountain of academic, social, and medical responsibilities upon our schools. With each new session, legislators from both parties add more to the burden, but they've not added a minute to the school calendar in decades. As a result, the contract has changed. It no longer reads, "Teach our kids." It now reads, "Raise our kids."
Our schools cannot do this alone. Educators must have the understanding, trust, permission, and support of the American public if they are to accomplish this unprecedented goal. But rather than rally public support, shortsighted politicians, business leaders, talk-show hosts, and neo-reformers have chosen the opposite tack. They cite statistics out of context, make false comparisons between public, private, and charter schools, and present test scores in the worst possible light. The failure of some schools is attributed to all schools. Teachers and administrators are often vilified but rarely praised. These critics claim that greater student achievement is their goal. But if this is true, then everything I have learned in 22 years of working toward that end tells me that their negative campaign is misguided and wrong. Rather than expedite reform, their speech and actions retard the process by destroying the intellectual and emotional ties that bind the American people to their schools.
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SIDEBAR: "If they are serious about raising achievement, media mavens, and reformers of every persuasion, must help Americans rethink our core assumptions about what constitutes real school."
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We have an enormous task before us. For the first time in our history, changes in society-particularly the challenges posed by the global economy-demand that all students receive a high-quality education. At a minimum, all must be prepared for education beyond high school. The vast majority of America's teachers and administrators pour themselves into this task each day. They work to engage the most diverse, distracted, demanding generation of students our country has ever seen. Many of these kids are victims of a pop culture that assaults their physiologies, fractures their attention spans, and breeds a dangerously overdeveloped sense of entitlement. A 40-hour workweek for most teachers is nothing. Fifty hours, 60 hours, is routine. But teachers could work 100 hours and they would not produce the graduates we need. Not because they are inept, indifferent, or unionized, as their critics maintain. America's educators cannot teach all children to high levels because they are working in a system designed to do something else: select and sort young people for an industrial society that no longer exists; a system designed to leave children behind. We have a system problem, not a people problem. Confusing the two not only wastes time and taxpayer dollars, it also allows the sorting system to grind on unfazed, churning out results we no longer want.
We must transform this system. But 20 years of false starts and bloody battles have taught me that any attempt to restructure the system collides with local traditions and beliefs. Ask any superintendent who has been sacked because his or her plans ran contrary to established notions of "real school." Ask any board member who's been told, "That ain't the way we do it around here." The hard truth is that we cannot touch a school without touching the culture of the surrounding community. If, therefore, we seek to increase student success, we must do more than change our schools, we must change America. And when I say we, I mean everybody-including the 70 percent of adults who have no children in school.
We need leaders within and beyond the school walls who will make this case to the American public.
Instead of blaming the people who work inside our schools, which lets everyone else off the hook, the nation's governors must push for greater public accountability for student success: a shared sense of ownership for local schools, combined with a communitywide willingness to accept partial responsibility for their results. To achieve this end, our political leaders must help their constituents understand that their prosperity, security, and general well-being are tied to their ability to come together and remove all the obstacles to student learning, both in and out of school.
Instead of bashing schools, which hinders progress and destroys morale, business leaders must help their educators challenge public resistance to change so we can break the grip of the status quo. They must explain the implications of changes in the workplace, and connect the dots between these changes and the rising need for workers who have postsecondary education and training. They must help the public see that the competitive equation has changed, and that the nation's human-capital needs will never be met if we cling to the schools of the past.
If they are serious about raising achievement, media mavens, and reformers of every persuasion, must help Americans rethink our core assumptions about what constitutes real school. They must describe-in layman's terms-what we now know about how, when, and where children learn best. They must present this information in a way that makes it easier for everyone to understand why the system needs to change, and why it is vital that everyone support the change process.
For their part, educators must do a better job of sharing their achievements with the public. They must get out in the community and prove that they are eager and able to prepare all children to succeed as adults, and that they are willing to be held accountable for results. They must also make it crystal clear that they cannot do it alone: They cannot meet the vast array of academic, social, and medical responsibilities that society has placed upon our schools without the active support of everyone in the community, whether or not they have children in school.
From the White House to City Hall, in boardrooms, newsrooms, think tanks, and schools across the country, America's leaders must do everything in their power to create a new, national culture committed to unfolding the full potential of every child. Working together to accomplish this task is not only in everyone's best interest, it is the most important enterprise of our time.
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Jamie Vollmer is a former director of the Iowa Business Roundtable and the author of the book Schools Cannot Do It Alone: Building Public Support for America's Public Schools (Enlightenment Press, 2010). His website is http://www.jamievollmer.com.
More details at: http://www.jamievollmer.com